With the holiday season coming up faster than a speeding reindeer, it’s important to be prepared. In no other area is this more crucial than your customer service. According to a recent Consumer Reports survey, "two in three customers have walked out of a store due to poor...
Running a small business requires a combination of both leadership and management skills. While leadership and management come easily for some business owners, many find that reading management books helps keeps them informed and current with today’s best management...
Running your own business takes a tremendous amount of time and energy. And, entrepreneurs are uniquely prone to exhausting themselves. This makes for a bad combination that can have a dangerous result: burnout. Most entrepreneurs don’t like to think about this the huge...
If you’re like millions of other small businesses, creating a professional visual image is key to your success. After all, your image — as seen on your business cards, marketing materials, packaging and website — is the first and sometimes only chance you have to introduce...
Playground Sessions is a new music learning system. Find out more about them, and about how they've developed their brand. Brand development requires constant dedication, time, and investments, but when done properly, high returns should be expected. Teressa Iezzi outlines...
Jeffrey Preston Bezos was 4 years old when he first arrived at his grandfather's cattle ranch in Cotulla, Texas. The Lazy G is a sprawling 25,000-acre spread in the southwest part of the state—an unspoiled habitat of mesquite and oak trees, the home of whitetail deer (popular...
Steve Jobs was one of the best business strategists of our time. So what lessons can we take from Apple's moves over the years? Before speaking at a conference last year, I received a rather unusual instruction. It said, "Dear speaker, we urge you to avoid any references to...
Gary Vaynerchuk’s story started as the co-owner of a wine store in New Jersey. He gained fame as the host of Wine Library TV, a video blog on the subject of wine, built his wine store into a multi-million dollar business and established his personal brand with TV appearances...
Too many years ago in a college far, far, away, I had a friend who pronounced video as “the coming thing.” That was a different era (anything pre-2000 is a very different era) but with one pronouncement this guy hit the nail on the head more than once, first with the...
Lawmakers in Mexico City are proposing a new marriage licence that would allow couples to split after a two-year trial rather than go through the lengthier divorce process. Instead of the traditional 'till death to us part,' couples would be able to opt for temporary...
